Your privacy is important to us!
Please take a moment to read this Privacy Policy and to learn about the way in which the company under the name ENTEXIAS AMKE (hereinafter the “COMPANY”) through its online store www.photobookstore.gr, located in Ioannina, at the postal address of Gorgopotamos 9 and is legally represented by AVM: 081568349 of Ioannina D.O.S., email address info@photobookstore.gr, acting as Controller, collect, store, use and generally process your personal data when you visit, or use the Company's websites (hereinafter the “Websites”) and its mobile applications (hereinafter the “Apps”) as well as when trading with its physical stores.
This Privacy Policy also describes how to use, share and protect your personal data, the options you have regarding your personal data, and how you can contact us. For questions about this Privacy Policy, and any issues related to the processing of your Data and the exercise of your rights, you may contact the Privacy Compliance Officer (DPO) of the Company or the email address e-mailinfo@photobookstore.gr.
The processing of personal data shall be in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain areas, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (N. 3471/2006 as applicable) and the decisions of the Personal Data Protection Authority (EUCI)

A few words about the Company's Websites.

www.photobookstore.gris the website of the COMPANY, where the online store of exhibition and sale of products and services of the Company is located.

What is personal information?

The term “personal data” refers to information of natural persons such as name, mailing address, e-mail address, telephone number, etc., which identifies or may determine your identity, hereinafter “Personal Data or Data”.

What is the Processing of Personal Data.

Any act or series of acts performed by or without the use of automated means, on personal data or on sets of personal data, such as collection, registration, organization, structure, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of making available, association or combination, restriction, erasure or destruction.

You must provide your Data.

The assignment of Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or to be optional. The mandatory or optional nature of the Data Grant is indicated by an asterisk (*) next to the mandatory personal data.

If you refuse to provide the information indicated as mandatory on the Websites, it will be impossible to achieve the basic purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the other services available on the Websites.
The granting of additional Data to the Company, other than those indicated as mandatory, is optional and does not entail any consequences regarding the main purposes of data collection, but the granting of these data serves to optimize the quality of the services provided.

What Data we collect from you.

We take care to collect only the absolutely necessary Data, which is appropriate and clear for the purpose intended. This Data includes:

1. Data when creating a user account on the Websites or Apps. Mandatory: e-mail*, loginpassword*

Optional: name, last name, sheet, date of birth, postal address, telephone number.

2. Information from your transactions with us, either through our physical stores or through our online store. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details about the purchases you made, products added to or removed from your basket, list of products you wish to purchase (wish list), coupon redemptions, websites you visit and how and when you contact us.

3. Shopping interests and preferences to help us recommend specific products and services that interest you. For example, which products do you prefer to receive a personalized offer from us. We will request and use only the Data we collected to recommend products or services of interest and to further improve your purchase experience with us. Of course, it is always your choice if you share such items with us.

4. Visitor information of our website or other web pages you browsed before us. Information collected by using cookies in your browser. Learn more about how to use cookies.

5. Copies of documents you provide to prove your age or identity when required by law (such as a police or student identity copy).For example, these copies may include details of your full name, address, date of birth, and image of your person (photo). If you provide a passport, the data will also include your place of birth, gender and nationality.

6. Payment information.

7. Your feedback and product reviews.

8. To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the websites that appear during your visit, the ads you click on and any search terms you entered. Learn more about this.

9. Your social media user name if you interact with us through these channels to help us answer your comments, questions, or comments.

CHILDREN

We comply with the legislation and do not allow children to register on our Websites and Apps when they are under 16 years old.

How we use your data

We want to give you the best possible experience when shopping. In order to achieve this it is necessary to gain a complete picture for you, combining the data we have collected. Then we use your data to offer you offers on products and services that are likely to interest you.

Our data protection laws allow for the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service.

Remember, if you choose not to share Data with us or deny certain communication rights, we may not be able to provide some services you have requested. For example, if you asked us to let you know when a product is available again, we cannot serve you, if you have withdrawn your general consent to receive updates from us.

Finally, we know that the processing of your Data is carried out either by the specifically authorized staff of the Company, or through IT systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to confidentiality and the protection of your Data, carry out tasks necessary to achieve the purposes strictly related to the use of our Websites, its services and the sale of products through our Websites. Information about this is found below in section 9 “Who are the recipients of your Data? How your Data is shared”.

Below you will find details on how we use your Data and why:

Product orders: The Company processes your Data in order to fulfill its contractual relationship, to process the order of products and/or services, to provide customer service, to comply with legal obligations, to contradict, raise or exercise legal requirements. If we do not collect your Data at the completion of the order either from our physical stores or from our online store, we will not be able to process your order and comply with our legal obligations. It may be necessary to transfer your Data to third parties to supply or deliver the product or service that you have ordered. In addition, we may retain your Data for a reasonable period of time in order to fulfill our contractual obligations, such as product returns, as the relevant legislation provides.

Create User Account: The Company processes your Data in order to provide you with account functions and facilitate the conclusion of purchase of products and/or services.

Contact: The Company uses your Data to answer the requests/queries you submit, refund requests and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We can also maintain a record of your queries/requests to us to better respond to any future communication. We do this based on our contractual obligations towards you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.

Sometimes we will need to share your Data with a third party providing a service (such as courier delivery or a technician visiting your home).  Without sharing your personal data, we would not have been able to meet your request. Here is more information on how we share personal data with third parties.

newsletter/Offers: With your consent, we will use your personal data, preferences and details of your transactions to inform you via e-mail, internet, phone and/or social media about relevant products and services, including personalized/personalized offers, discounts, etc. Of course you have the opportunity to revoke this consent at any time.

Web pushnotifications: Depending on your navigation, you can receive, having previously given your consent, notifications about our offers, news, your wish list and your shopping cart. Of course you have the opportunity to revoke this consent at any time.

Participation in Competitions: The Company processes your Data, in case you agree to participate in competitions that it conducts, to notify you if you are the winner of the competition and to deliver your gift.

To operate, improve and maintain our business, products and services.Develop and improve systems and services for the products we provide to you. We do this on the basis of our legitimate business interests.  We want to offer you offers and suggestions that are more relevant to your interests. To help us develop a better and more general understanding for you as a customer, we combine your personal data collected throughout our relationship, for example your purchase history in both our physical stores and our online store. To this end, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, by combining this data, this will help us customize your experience and decide what inspiration or content to share with you. We also use anonymous data from customer market history to identify trends in various regions of the country. This can then guide which products we display in particular stores.

To show you the most interesting content on our Websites or Apps: we will use the Data we hold for your favorite products. This is based on your consent to receive Apps notifications or - for our Sites - your consent to place cookies on your device. For example, we may display a list of products you have looked at recently, or offer recommendations based on your purchase history and any other Data you have shared with us.

To send you research and evaluation requests so we can improve our services: These messages will not include promotional content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so as this helps our products or services to be more relevant to you. Of course, you are free to refuse to receive these requests from us at any time by updating your preferences on your online account.

For the protection of rights, property or security, ours or third parties.

Protect your account against fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor the browsing activity with us to quickly identify and resolve any problems and protect the integrity of our website. All of this is part of our legitimate interest. For example, we test your password when you log in and use automated IP tracking to detect possible false inputs from unexpected sites.

Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.

To comply with our obligations arising from the law.

To comply: with our contractual or legal obligations to exchange data with law enforcement. For example, following a court decision to exchange data with judicial services.

To send you communications required: by law or necessary to inform you about changes in the services we provide. For example, updates on these privacy notices, product recall notifications and legally required information about your orders. These service messages will not include advertising content and will not require prior consent when sent in an email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations.

We collect your Data for the purposes of our Company's products and/or services and in particular for: managing the sale of our products and/or services, e.g. your communication and information about the availability of products and the progress of your order, the execution of your order, the shipment of products, the management of your debts to the COMPANY, the execution of refunds and the provision of guarantees.

Cookies policy

What are cookies?cookies are small pieces of text-based files, which are stored in the User's browser when visiting a website. The information stored on the User's computer may contain information such as what pages the User visited, the date and time of the visit and a random and unique User identification number. With this use, Site is able to store useful information for the User's Site browsing, as well as read this information in order to offer the User a consolidated browsing experience.

What cookies we use on our Website. We use cookies on our Websites to manage connection periods, to provide personalized websites and to adapt advertising and other content to reflect your specific needs and interests. Also cookies can be used to produce anonymous, aggregated statistics that allow us to understand how the public uses our Websites and help to improve their structure and content. We can't verify your personal identity from this information. You can modify your browser settings to discard some or all cookies except what is strictly necessary. Please be aware that some features are only available through cookies use, and if you choose to discard cookies, these features may not be available.

In general there are the following categories of cookies used on our Websites.

Necessary cookies. The necessary, otherwise absolutely necessary cookies, are essential for the proper functioning of our Websites, allow you to browse and use their functions, such as access to secure areas or use of the shopping basket.These cookies do not recognize your individual identity.Without these cookies, we cannot offer effective operation of our Websites.

Cookies Functionality (Preferences). These cookies allow Sites to remember user options such as user name, language or region to provide enhanced and personalized functionality. They may also be used to provide services requested by the user, such as video viewing or social media usage. The information collected by these cookies may become anonymous and cannot track the activity of browsing other websites. If you do not accept these cookies, the performance and functionality of the Sites may be affected and your access to its content may be restricted.

Performance Cookies (Statistics). These cookies collect information about how visitors use our Websites, for example, which pages they visit most often and whether they receive error messages from Web pages. These cookies collect aggregated, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.

Marketing Cookies. These cookies are used to provide content that suits you and your interests the most. They can be used to send targeted advertising/offers, restrict advertising views or measure the effectiveness of an advertising campaign. These cookies can be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners that have forwarded you to us.

ThirdPartycookies. These cookies are placed by our partners on our behalf.With these cookies collect data for the performance of the ads and your interaction with our Websites. This data may be used by our above partners to draw statistical conclusions and improve your promotional experience as a visitor.

How to check cookies?It is at your discretion to revoke, whenever you want, your consent or oppose the use of cookies on your computer or device, to check and/or delete cookies.

What are your rights?

You have the permissions:
1. Access your data
2. Correct or Delete your data
3. Mobility of your data
4. Restrict the processing of your data
5. Resisting processing of your data
6. Withdraw your consent to the use of some or all of the cookies and by extension for the processing of your data.

To exercise these rights, you can submit your request to info@photobookstore.gr.